Terms & Conditions
Acceptance of our services will be taken to represent agreement of these Terms and Conditions.
One-to-One Lessons
Courses must be booked and paid for in advance.
Fees are for consecutive weeks of study unless agreed otherwise.
Missed classes can be rescheduled within the period of the course but will not refunded (including illness and technical problems). In order to have a class rescheduled, the teacher must be informed of the cancelled class at least one hour in advance.
UK residents can pay by bank transfer, Paypal (we will send an invoice to your email address so that you can pay by card) or cash. Non UK residents can pay by bank transfer or by using our Transfermate page.
All lesson materials are included in the price, and there is no administration fee.
Students can stop having classes at any time. If classes have been paid for in advance, the school will refund the remaining classes in full.
Under certain circumstances, for example illness, it may not be possible for your teacher to give a lesson. If this happens, your teacher will email you as soon as possible and reschedule your lesson. If a suitable time cannot be agreed on, the lesson fee will be refunded.
We strive to provide the best possible exam preparation. However, we will not be held responsible or accountable if a student does not pass the CAE exam or achieve their desired IELTS band.
We do not give the IELTS and CAE exams. The exams need to be taken at officially recognised exam centres.
One-to-one class provision is dependent upon the availability of a suitable teacher.
Late starting classes will still finish at the scheduled finish time.
We reserve the right to refuse service at any time. Outstanding lessons will be refunded.
English Arch: Skype Matching Service
You must be over 18 years of age to use Durham School of English’s Skype matching service.
Although we make every effort to match users, we cannot guarantee that a match will be found. Some users may not be matched.
The following details are made available to the person you are matched with:
• Your gender
• Your English Level
• Your Skype ID
• Your Email Address
As a user of Durham School of English’s Skype Buddies, you have a responsibility to treat other members with respect and courtesy and not to engage in any inappropriate behaviour that is of a sexual or threatening nature.
Do not provide personal details to people you communicate with through Durham School of English’s Skype Buddies. We do not vet our users so cannot vouch for any user’s character.
We cannot guarantee that you will be matched with someone of the same sex or English level. Incorrect matches may be made due to the submittal of erroneous information or human error on our part.
Although we make every effort to match people correctly across time zones, due to the possibility of human error on our part, we cannot guarantee that the time you are given for your meeting will coincide with the time given to your partner.
Durham School of English cannot guarantee that the person you are matched with will attend the meeting we arrange.
Disclaimer
If you choose to use Durham School of English’s Skype Buddies, you do so completely and entirely at your own risk. Durham School of English does not, nor do any of its founders, owners or employees, except any responsibility for any harm or event that may befall you, your family and/or your computer by using Durham School of English’s Skype Buddies.
Intensive and Semi-Intensive Courses
Payment
Payment can be made by TransferMate or bank transfer.
Our bank account details are included on our invoices, should you wish to pay by bank transfer. Please pay all bank transfer fees. Please include your invoice number as a reference when you transfer money so that we know who the money has come from. You should also send a copy of your bank transfer receipt by email as proof of payment.
TransferMate has no transfer fees, provided that the payment is not made from the UK. Payment must be made with a personal credit card. Business credit cards and debit cards are not accepted. Please let us know when you have made a payment.
The school will be closed on bank holidays (UK national holidays). A discount is given for courses which include these days. This will be shown on your booking.
All payments should be in pound sterling (GBP) unless agreed otherwise.
All payments should be made in advance, preferably 4 weeks, of the course starting. The school does not accept part payments or instalments before or during the course.
Fees are for consecutive weeks of study unless agreed otherwise.
Missed Classes
We cannot give discounts or refunds for missed classes (including illness). This includes technical issues experienced with online courses, such as a poor internet connection. However, if class sizes allow (each class has a maximum of twelve students), missed classes can sometimes be added to the end of your course or rescheduled within the period of the course. Making up missed classes in this way is at the discretion of the school’s director.
If your teacher is absent (and the school is unable to provide another teacher) or the school experiences technical issues (online classes), you will be refunded the missed classes or given the option to reschedule.
Cancellation before the Course Starts
If you want to cancel your course before it starts, you must contact the school by email.
The deposit will not be refunded at any time.
Apart from the deposit, course fees are refunded if the cancellation is made before the course starts.
Homestay fees are refunded if the cancellation is made 7 days before the course starts. If the homestay is cancelled within 7 days of the course starting, a fee of £140 is payable.
Cancellation during the Course
Visa Students:
No refund is permitted or shall be made if a student enters the UK on a visa obtained with a Letter of Acceptance from the school.
If a student enters the UK on a visa obtained with a Letter of Acceptance from the school, the dates, teaching method and teaching hours shown on the Acceptance Letter cannot be changed.
Non-Visa Students:
The following cancellation terms for non-visa students apply to:
• Students that enter the UK without the use of an Acceptance Letter provided by the school
• Students already living in the UK when they apply for a course
• Students studying online
If you want to cancel your course, this must be done by email, stating the date that you wish to end your course.
Courses at Durham School of English get progressively cheaper the longer you study. Therefore, if you shorten your course, we will recalculate your course fee and refund you accordingly.
In addition to the recalculated course fee, an additional week of classes and, if applicable, homestay is payable. This additional week is called the Notice Week.
When the new total is recalculated, the weekly fee cannot be lower than £130.
This refund policy is applicable in all circumstances (including illness).
Students that do not attend their course, and fail to send us a cancelation email, will be charged as if they were in attendance.
Homestay Accommodation
Homestay places are arranged by Durham School of English and are subject to availability. Homestay places cannot be guaranteed. Homestay placements may be cancelled before or during the student's course.
Homestay payments should be paid to the school when course payments are made.
Students may need to take a bus from their homestay place to the school.
Homestay accommodation is usually booked from Sunday to Sunday. The arrival time must be between 7:00am and 11:00pm.
Hotel Accommodation
Hotel bookings should be made by the student.
Rushford Court Accommodation
Rushford Court bookings should be made by the student. The school can provide the application form and contact details.
Durham School of English accepts no liability for accommodation provided by Unite Students.
Photos and Videos
The school sometimes takes photos and videos to use in marketing. By booking a course, you agree to your image being used in this way. If you would prefer that we did not use your image, you should inform us before your course begins.
Insurance
We strongly recommend that students take out insurance cover. This insurance should cover cancellation and curtailment, course fees, medical expenses, personal belongings, money, personal liability and personal injury.
Force Majeure
The school may need to cancel classes for reasons beyond its control: an Act of God (fire, flood, earthquake, storm, infectious diseases), war, threat of war, terrorist activities, labour dispute, strike or failure of electricity / heating. If it is necessary to cancel or change classes, we will inform the student as soon as possible and offer alternative arrangements. If this is not possible, the student is entitled to a full refund for outstanding classes and accommodation.
Social Programme
It may be necessary to change social programme trips. These can be made without obligation or liability. If changes are made, we will inform the student as soon as possible and try and find suitable alternatives.
You do not need to join the weekend trips. There is an addition cost for each trip, which can be paid 2-3 days beforehand.
Class Times and Composition
Semi-intensive and intensive courses take place from 9am to 8pm.
Face-to-face group classes at the school may include students studying online. The total number of students in the class (face-to-face students and online students) will not exceed eight.
One-to-One Lessons
Courses must be booked and paid for in advance.
Fees are for consecutive weeks of study unless agreed otherwise.
Missed classes can be rescheduled within the period of the course but will not refunded (including illness and technical problems). In order to have a class rescheduled, the teacher must be informed of the cancelled class at least one hour in advance.
UK residents can pay by bank transfer, Paypal (we will send an invoice to your email address so that you can pay by card) or cash. Non UK residents can pay by bank transfer or by using our Transfermate page.
All lesson materials are included in the price, and there is no administration fee.
Students can stop having classes at any time. If classes have been paid for in advance, the school will refund the remaining classes in full.
Under certain circumstances, for example illness, it may not be possible for your teacher to give a lesson. If this happens, your teacher will email you as soon as possible and reschedule your lesson. If a suitable time cannot be agreed on, the lesson fee will be refunded.
We strive to provide the best possible exam preparation. However, we will not be held responsible or accountable if a student does not pass the CAE exam or achieve their desired IELTS band.
We do not give the IELTS and CAE exams. The exams need to be taken at officially recognised exam centres.
One-to-one class provision is dependent upon the availability of a suitable teacher.
Late starting classes will still finish at the scheduled finish time.
We reserve the right to refuse service at any time. Outstanding lessons will be refunded.
English Arch: Skype Matching Service
You must be over 18 years of age to use Durham School of English’s Skype matching service.
Although we make every effort to match users, we cannot guarantee that a match will be found. Some users may not be matched.
The following details are made available to the person you are matched with:
• Your gender
• Your English Level
• Your Skype ID
• Your Email Address
As a user of Durham School of English’s Skype Buddies, you have a responsibility to treat other members with respect and courtesy and not to engage in any inappropriate behaviour that is of a sexual or threatening nature.
Do not provide personal details to people you communicate with through Durham School of English’s Skype Buddies. We do not vet our users so cannot vouch for any user’s character.
We cannot guarantee that you will be matched with someone of the same sex or English level. Incorrect matches may be made due to the submittal of erroneous information or human error on our part.
Although we make every effort to match people correctly across time zones, due to the possibility of human error on our part, we cannot guarantee that the time you are given for your meeting will coincide with the time given to your partner.
Durham School of English cannot guarantee that the person you are matched with will attend the meeting we arrange.
Disclaimer
If you choose to use Durham School of English’s Skype Buddies, you do so completely and entirely at your own risk. Durham School of English does not, nor do any of its founders, owners or employees, except any responsibility for any harm or event that may befall you, your family and/or your computer by using Durham School of English’s Skype Buddies.
Intensive and Semi-Intensive Courses
Payment
Payment can be made by TransferMate or bank transfer.
Our bank account details are included on our invoices, should you wish to pay by bank transfer. Please pay all bank transfer fees. Please include your invoice number as a reference when you transfer money so that we know who the money has come from. You should also send a copy of your bank transfer receipt by email as proof of payment.
TransferMate has no transfer fees, provided that the payment is not made from the UK. Payment must be made with a personal credit card. Business credit cards and debit cards are not accepted. Please let us know when you have made a payment.
The school will be closed on bank holidays (UK national holidays). A discount is given for courses which include these days. This will be shown on your booking.
All payments should be in pound sterling (GBP) unless agreed otherwise.
All payments should be made in advance, preferably 4 weeks, of the course starting. The school does not accept part payments or instalments before or during the course.
Fees are for consecutive weeks of study unless agreed otherwise.
Missed Classes
We cannot give discounts or refunds for missed classes (including illness). This includes technical issues experienced with online courses, such as a poor internet connection. However, if class sizes allow (each class has a maximum of twelve students), missed classes can sometimes be added to the end of your course or rescheduled within the period of the course. Making up missed classes in this way is at the discretion of the school’s director.
If your teacher is absent (and the school is unable to provide another teacher) or the school experiences technical issues (online classes), you will be refunded the missed classes or given the option to reschedule.
Cancellation before the Course Starts
If you want to cancel your course before it starts, you must contact the school by email.
The deposit will not be refunded at any time.
Apart from the deposit, course fees are refunded if the cancellation is made before the course starts.
Homestay fees are refunded if the cancellation is made 7 days before the course starts. If the homestay is cancelled within 7 days of the course starting, a fee of £140 is payable.
Cancellation during the Course
Visa Students:
No refund is permitted or shall be made if a student enters the UK on a visa obtained with a Letter of Acceptance from the school.
If a student enters the UK on a visa obtained with a Letter of Acceptance from the school, the dates, teaching method and teaching hours shown on the Acceptance Letter cannot be changed.
Non-Visa Students:
The following cancellation terms for non-visa students apply to:
• Students that enter the UK without the use of an Acceptance Letter provided by the school
• Students already living in the UK when they apply for a course
• Students studying online
If you want to cancel your course, this must be done by email, stating the date that you wish to end your course.
Courses at Durham School of English get progressively cheaper the longer you study. Therefore, if you shorten your course, we will recalculate your course fee and refund you accordingly.
In addition to the recalculated course fee, an additional week of classes and, if applicable, homestay is payable. This additional week is called the Notice Week.
When the new total is recalculated, the weekly fee cannot be lower than £130.
This refund policy is applicable in all circumstances (including illness).
Students that do not attend their course, and fail to send us a cancelation email, will be charged as if they were in attendance.
Homestay Accommodation
Homestay places are arranged by Durham School of English and are subject to availability. Homestay places cannot be guaranteed. Homestay placements may be cancelled before or during the student's course.
Homestay payments should be paid to the school when course payments are made.
Students may need to take a bus from their homestay place to the school.
Homestay accommodation is usually booked from Sunday to Sunday. The arrival time must be between 7:00am and 11:00pm.
Hotel Accommodation
Hotel bookings should be made by the student.
Rushford Court Accommodation
Rushford Court bookings should be made by the student. The school can provide the application form and contact details.
Durham School of English accepts no liability for accommodation provided by Unite Students.
Photos and Videos
The school sometimes takes photos and videos to use in marketing. By booking a course, you agree to your image being used in this way. If you would prefer that we did not use your image, you should inform us before your course begins.
Insurance
We strongly recommend that students take out insurance cover. This insurance should cover cancellation and curtailment, course fees, medical expenses, personal belongings, money, personal liability and personal injury.
Force Majeure
The school may need to cancel classes for reasons beyond its control: an Act of God (fire, flood, earthquake, storm, infectious diseases), war, threat of war, terrorist activities, labour dispute, strike or failure of electricity / heating. If it is necessary to cancel or change classes, we will inform the student as soon as possible and offer alternative arrangements. If this is not possible, the student is entitled to a full refund for outstanding classes and accommodation.
Social Programme
It may be necessary to change social programme trips. These can be made without obligation or liability. If changes are made, we will inform the student as soon as possible and try and find suitable alternatives.
You do not need to join the weekend trips. There is an addition cost for each trip, which can be paid 2-3 days beforehand.
Class Times and Composition
Semi-intensive and intensive courses take place from 9am to 8pm.
Face-to-face group classes at the school may include students studying online. The total number of students in the class (face-to-face students and online students) will not exceed eight.
We have tried to make these Terms and Conditions as easy to understand as possible. If you are unclear about something, please contact us.
Terms & Conditions
Acceptance of our services will be taken to represent agreement of these Terms and Conditions.
One-to-One Lessons
Courses must be booked and paid for in advance.
Fees are for consecutive weeks of study unless agreed otherwise.
Missed classes can be rescheduled within the period of the course but will not refunded (including illness and technical problems). In order to have a class rescheduled, the teacher must be informed of the cancelled class at least one hour in advance.
UK residents can pay by bank transfer, Paypal (we will send an invoice to your email address so that you can pay by card) or cash. Non UK residents can pay by bank transfer or by using our Transfermate page.
All lesson materials are included in the price, and there is no administration fee.
Students can stop having classes at any time. If classes have been paid for in advance, the school will refund the remaining classes in full.
Under certain circumstances, for example illness, it may not be possible for your teacher to give a lesson. If this happens, your teacher will email you as soon as possible and reschedule your lesson. If a suitable time cannot be agreed on, the lesson fee will be refunded.
We strive to provide the best possible exam preparation. However, we will not be held responsible or accountable if a student does not pass the CAE exam or achieve their desired IELTS band.
We do not give the IELTS and CAE exams. The exams need to be taken at officially recognised exam centres.
One-to-one class provision is dependent upon the availability of a suitable teacher.
Late starting classes will still finish at the scheduled finish time.
We reserve the right to refuse service at any time. Outstanding lessons will be refunded.
One-to-One Lessons
Courses must be booked and paid for in advance.
Fees are for consecutive weeks of study unless agreed otherwise.
Missed classes can be rescheduled within the period of the course but will not refunded (including illness and technical problems). In order to have a class rescheduled, the teacher must be informed of the cancelled class at least one hour in advance.
UK residents can pay by bank transfer, Paypal (we will send an invoice to your email address so that you can pay by card) or cash. Non UK residents can pay by bank transfer or by using our Transfermate page.
All lesson materials are included in the price, and there is no administration fee.
Students can stop having classes at any time. If classes have been paid for in advance, the school will refund the remaining classes in full.
Under certain circumstances, for example illness, it may not be possible for your teacher to give a lesson. If this happens, your teacher will email you as soon as possible and reschedule your lesson. If a suitable time cannot be agreed on, the lesson fee will be refunded.
We strive to provide the best possible exam preparation. However, we will not be held responsible or accountable if a student does not pass the CAE exam or achieve their desired IELTS band.
We do not give the IELTS and CAE exams. The exams need to be taken at officially recognised exam centres.
One-to-one class provision is dependent upon the availability of a suitable teacher.
Late starting classes will still finish at the scheduled finish time.
We reserve the right to refuse service at any time. Outstanding lessons will be refunded.
English Arch: Skype Matching Service
You must be over 18 years of age to use Durham School of English’s Skype matching service.
Although we make every effort to match users, we cannot guarantee that a match will be found. Some users may not be matched.
The following details are made available to the person you are matched with:
• Your gender
• Your English Level
• Your Skype ID
• Your Email Address
As a user of Durham School of English’s Skype Buddies, you have a responsibility to treat other members with respect and courtesy and not to engage in any inappropriate behaviour that is of a sexual or threatening nature.
Do not provide personal details to people you communicate with through Durham School of English’s Skype Buddies. We do not vet our users so cannot vouch for any user’s character.
We cannot guarantee that you will be matched with someone of the same sex or English level. Incorrect matches may be made due to the submittal of erroneous information or human error on our part.
Although we make every effort to match people correctly across time zones, due to the possibility of human error on our part, we cannot guarantee that the time you are given for your meeting will coincide with the time given to your partner.
Durham School of English cannot guarantee that the person you are matched with will attend the meeting we arrange.
Disclaimer
If you choose to use Durham School of English’s Skype Buddies, you do so completely and entirely at your own risk. Durham School of English does not, nor do any of its founders, owners or employees, except any responsibility for any harm or event that may befall you, your family and/or your computer by using Durham School of English’s Skype Buddies.
You must be over 18 years of age to use Durham School of English’s Skype matching service.
Although we make every effort to match users, we cannot guarantee that a match will be found. Some users may not be matched.
The following details are made available to the person you are matched with:
• Your gender
• Your English Level
• Your Skype ID
• Your Email Address
As a user of Durham School of English’s Skype Buddies, you have a responsibility to treat other members with respect and courtesy and not to engage in any inappropriate behaviour that is of a sexual or threatening nature.
Do not provide personal details to people you communicate with through Durham School of English’s Skype Buddies. We do not vet our users so cannot vouch for any user’s character.
We cannot guarantee that you will be matched with someone of the same sex or English level. Incorrect matches may be made due to the submittal of erroneous information or human error on our part.
Although we make every effort to match people correctly across time zones, due to the possibility of human error on our part, we cannot guarantee that the time you are given for your meeting will coincide with the time given to your partner.
Durham School of English cannot guarantee that the person you are matched with will attend the meeting we arrange.
Disclaimer
If you choose to use Durham School of English’s Skype Buddies, you do so completely and entirely at your own risk. Durham School of English does not, nor do any of its founders, owners or employees, except any responsibility for any harm or event that may befall you, your family and/or your computer by using Durham School of English’s Skype Buddies.
Intensive and Semi-Intensive Courses
Payment
Payment can be made by TransferMate or bank transfer.
Our bank account details are included on our invoices, should you wish to pay by bank transfer. Please pay all bank transfer fees. Please include your invoice number as a reference when you transfer money so that we know who the money has come from. You should also send a copy of your bank transfer receipt by email as proof of payment.
TransferMate has no transfer fees, provided that the payment is not made from the UK. Payment must be made with a personal credit card. Business credit cards and debit cards are not accepted. Please let us know when you have made a payment.
The school will be closed on bank holidays (UK national holidays). A discount is given for courses which include these days. This will be shown on your booking.
All payments should be in pound sterling (GBP) unless agreed otherwise.
All payments should be made in advance, preferably 4 weeks, of the course starting. The school does not accept part payments or instalments before or during the course.
Fees are for consecutive weeks of study unless agreed otherwise.
Missed Classes
We cannot give discounts or refunds for missed classes (including illness). This includes technical issues experienced with online courses, such as a poor internet connection. However, if class sizes allow (each class has a maximum of twelve students), missed classes can sometimes be added to the end of your course or rescheduled within the period of the course. Making up missed classes in this way is at the discretion of the school’s director.
If your teacher is absent (and the school is unable to provide another teacher) or the school experiences technical issues (online classes), you will be refunded the missed classes or given the option to reschedule.
Cancellation before the Course Starts
If you want to cancel your course before it starts, you must contact the school by email.
The deposit will not be refunded at any time.
Apart from the deposit, course fees are refunded if the cancellation is made before the course starts.
Homestay fees are refunded if the cancellation is made 7 days before the course starts. If the homestay is cancelled within 7 days of the course starting, a fee of £140 is payable.
Cancellation during the Course
Visa Students:
No refund is permitted or shall be made if a student enters the UK on a visa obtained with a Letter of Acceptance from the school.
If a student enters the UK on a visa obtained with a Letter of Acceptance from the school, the dates, teaching method and teaching hours shown on the Acceptance Letter cannot be changed.
Non-Visa Students:
The following cancellation terms for non-visa students apply to:
• Students that enter the UK without the use of an Acceptance Letter provided by the school
• Students already living in the UK when they apply for a course
• Students studying online
If you want to cancel your course, this must be done by email, stating the date that you wish to end your course.
Courses at Durham School of English get progressively cheaper the longer you study. Therefore, if you shorten your course, we will recalculate your course fee and refund you accordingly.
In addition to the recalculated course fee, an additional week of classes and, if applicable, homestay is payable. This additional week is called the Notice Week.
When the new total is recalculated, the weekly fee cannot be lower than £130.
This refund policy is applicable in all circumstances (including illness).
Students that do not attend their course, and fail to send us a cancelation email, will be charged as if they were in attendance.
Homestay Accommodation
Homestay places are arranged by Durham School of English and are subject to availability. Homestay places cannot be guaranteed. Homestay placements may be cancelled before or during the student's course.
Homestay payments should be paid to the school when course payments are made.
Students may need to take a bus from their homestay place to the school.
Homestay accommodation is usually booked from Sunday to Sunday. The arrival time must be between 7:00am and 11:00pm.
Hotel Accommodation
Hotel bookings should be made by the student.
Rushford Court Accommodation
Rushford Court bookings should be made by the student. The school can provide the application form and contact details.
Durham School of English accepts no liability for accommodation provided by Unite Students.
Photos and Videos
The school sometimes takes photos and videos to use in marketing. By booking a course, you agree to your image being used in this way. If you would prefer that we did not use your image, you should inform us before your course begins.
Insurance
We strongly recommend that students take out insurance cover. This insurance should cover cancellation and curtailment, course fees, medical expenses, personal belongings, money, personal liability and personal injury.
Force Majeure
The school may need to cancel classes for reasons beyond its control: an Act of God (fire, flood, earthquake, storm, infectious diseases), war, threat of war, terrorist activities, labour dispute, strike or failure of electricity / heating. If it is necessary to cancel or change classes, we will inform the student as soon as possible and offer alternative arrangements. If this is not possible, the student is entitled to a full refund for outstanding classes and accommodation.
Social Programme
It may be necessary to change social programme trips. These can be made without obligation or liability. If changes are made, we will inform the student as soon as possible and try and find suitable alternatives.
You do not need to join the weekend trips. There is an addition cost for each trip, which can be paid 2-3 days beforehand.
Class Times and Composition
Semi-intensive and intensive courses take place from 9am to 8pm.
Face-to-face group classes at the school may include students studying online. The total number of students in the class (face-to-face students and online students) will not exceed eight.
Payment
Payment can be made by TransferMate or bank transfer.
Our bank account details are included on our invoices, should you wish to pay by bank transfer. Please pay all bank transfer fees. Please include your invoice number as a reference when you transfer money so that we know who the money has come from. You should also send a copy of your bank transfer receipt by email as proof of payment.
TransferMate has no transfer fees, provided that the payment is not made from the UK. Payment must be made with a personal credit card. Business credit cards and debit cards are not accepted. Please let us know when you have made a payment.
The school will be closed on bank holidays (UK national holidays). A discount is given for courses which include these days. This will be shown on your booking.
All payments should be in pound sterling (GBP) unless agreed otherwise.
All payments should be made in advance, preferably 4 weeks, of the course starting. The school does not accept part payments or instalments before or during the course.
Fees are for consecutive weeks of study unless agreed otherwise.
Missed Classes
We cannot give discounts or refunds for missed classes (including illness). This includes technical issues experienced with online courses, such as a poor internet connection. However, if class sizes allow (each class has a maximum of twelve students), missed classes can sometimes be added to the end of your course or rescheduled within the period of the course. Making up missed classes in this way is at the discretion of the school’s director.
If your teacher is absent (and the school is unable to provide another teacher) or the school experiences technical issues (online classes), you will be refunded the missed classes or given the option to reschedule.
Cancellation before the Course Starts
If you want to cancel your course before it starts, you must contact the school by email.
The deposit will not be refunded at any time.
Apart from the deposit, course fees are refunded if the cancellation is made before the course starts.
Homestay fees are refunded if the cancellation is made 7 days before the course starts. If the homestay is cancelled within 7 days of the course starting, a fee of £140 is payable.
Cancellation during the Course
Visa Students:
No refund is permitted or shall be made if a student enters the UK on a visa obtained with a Letter of Acceptance from the school.
If a student enters the UK on a visa obtained with a Letter of Acceptance from the school, the dates, teaching method and teaching hours shown on the Acceptance Letter cannot be changed.
Non-Visa Students:
The following cancellation terms for non-visa students apply to:
• Students that enter the UK without the use of an Acceptance Letter provided by the school
• Students already living in the UK when they apply for a course
• Students studying online
If you want to cancel your course, this must be done by email, stating the date that you wish to end your course.
Courses at Durham School of English get progressively cheaper the longer you study. Therefore, if you shorten your course, we will recalculate your course fee and refund you accordingly.
In addition to the recalculated course fee, an additional week of classes and, if applicable, homestay is payable. This additional week is called the Notice Week.
When the new total is recalculated, the weekly fee cannot be lower than £130.
This refund policy is applicable in all circumstances (including illness).
Students that do not attend their course, and fail to send us a cancelation email, will be charged as if they were in attendance.
Homestay Accommodation
Homestay places are arranged by Durham School of English and are subject to availability. Homestay places cannot be guaranteed. Homestay placements may be cancelled before or during the student's course.
Homestay payments should be paid to the school when course payments are made.
Students may need to take a bus from their homestay place to the school.
Homestay accommodation is usually booked from Sunday to Sunday. The arrival time must be between 7:00am and 11:00pm.
Hotel Accommodation
Hotel bookings should be made by the student.
Rushford Court Accommodation
Rushford Court bookings should be made by the student. The school can provide the application form and contact details.
Durham School of English accepts no liability for accommodation provided by Unite Students.
Photos and Videos
The school sometimes takes photos and videos to use in marketing. By booking a course, you agree to your image being used in this way. If you would prefer that we did not use your image, you should inform us before your course begins.
Insurance
We strongly recommend that students take out insurance cover. This insurance should cover cancellation and curtailment, course fees, medical expenses, personal belongings, money, personal liability and personal injury.
Force Majeure
The school may need to cancel classes for reasons beyond its control: an Act of God (fire, flood, earthquake, storm, infectious diseases), war, threat of war, terrorist activities, labour dispute, strike or failure of electricity / heating. If it is necessary to cancel or change classes, we will inform the student as soon as possible and offer alternative arrangements. If this is not possible, the student is entitled to a full refund for outstanding classes and accommodation.
Social Programme
It may be necessary to change social programme trips. These can be made without obligation or liability. If changes are made, we will inform the student as soon as possible and try and find suitable alternatives.
You do not need to join the weekend trips. There is an addition cost for each trip, which can be paid 2-3 days beforehand.
Class Times and Composition
Semi-intensive and intensive courses take place from 9am to 8pm.
Face-to-face group classes at the school may include students studying online. The total number of students in the class (face-to-face students and online students) will not exceed eight.
